Discover our Products
On Syrena.com you can:
- Browse our latest collections
- Watch the Fashion Show footage and pre-order selected looks
- Access special previews and online exclusives
If you are looking for a specific item, you can search by keywords or product code. You can shop online or call our Customer Care team to place your order by phone.
Online Shop
To shop online simply add the products to your Shopping Bag and proceed to checkout. You can place your order as a guest or register during checkout.
Shop By Phone
If you prefer to place your order by phone, call us at 800-532-0267. After selecting the items, sizes and colors, we will ask you the delivery address and payment details. We ensure the absolute safety of your personal details at all times during this process.
After our Customer Care agent confirms the order has been placed, you will receive an email with the details of the purchase and a link to track the delivery.
Do I Need to Create a SYRENA Account to Place an Order?
You do not need to create an account to make a purchase. However, we recommend that you set up a SYRENA account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history.
What are the Benefits of Having a SYRENA Account?
Register to SYRENA to enjoy special advantages and ensure your online shopping experience is tailored to your needs. We give you the opportunity to get the first look at our new season collections and the unique chance to reserve and purchase these key pieces in your size. Pre-ordered items are not immediately available to be shipped out to you as they are still being created by our craftsmen.
Additionally:
- Save and share your favorite items
- Enjoy personalized product suggestions and exclusive content
- Store your address and payment preferences to speed up checkout
- See all the details of your orders, follow the delivery and easily manage returns from one page
- Manage your preferences for receiving our Newsletter
How Do I Create an Account with SYRENA
You do not need to create an account to make a purchase or to process a return, however if you wish to enjoy the benefits of a SYRENA account, you can go to the ‘Sign In/Register’ section, and follow the steps to ‘Create an Account’.
Forgotten Password?
Please click on the ‘Forgot Password’ link on the ‘Sign In’ page and follow the instructions. Should you experience any issues with accessing your account following this, please contact Customer Service.
Delivery
We offer a range of delivery services and charges depending on your location, and the options available will be displayed at the checkout stage when placing your order. For further details, please view our Delivery Times and Costs here.
How Do I Return or Exchange an Item?
All orders can be returned within 14 days from delivery. We are pleased to offer a free returns service to all customers where the purchases meet our Returns Policy. For full details of how to book and process a return or exchange, please visit the ‘Return/Exchanges’ section, on the Returns/Exchange policy page.
Pre-Orders
We give you the opportunity to get the first look at our new season collections and the unique chance to reserve and purchase these key pieces in your size. Pre-ordered items are not immediately available to be shipped out to you as they are still being created by our craftsmen. The items you pre-order are reserved for you, and will be shipped out as soon as they are available. The estimated shipping date is always indicated in the product page, at checkout and in your order details.
Purchasing pre-order items and in-stock items together:
If you order products that are already in stock together with pre-order items, we will send you two separate packages. Pre-orders with different shipping dates: If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date. In either case, you will only be charged once the items have been shipped. Standard delivery is always complimentary.
How Do I Know if an Item is in Stock?
The size dropdown list on the product page will specify whether your size is available to purchase or Out of Stock. If the item is in your love list ‘SOLD OUT’ will be displayed. Please be aware that if an item is in your love list or shopping basket, it is not reserved and can still be sold to another customer. If you are interested in an item which is not available to purchase online, you can email or call us, and we will try and locate the product for you.
Size Guide
The size displayed online is always the same size you will find on our product tags. On the product page you will find a link to our size Guide to help you match the size displayed online to the one you usually wear. Please refer to our size Guide for further information. Should you have any doubts before you purchase, please do not hesitate to contact us.
The Swim Bag
All SYRENA swimwear orders arrive with an iconic signature SYRENA swim bag. The luxurious protective SYRENA swim bag is intended to protect your swimwear when not in use. Additionally, this water resistant swim bag allows for your wet swimwear to be stored temporarily as well.
Can I Include Gift Wrap or a Gift Message With my Order?
Although we are unable to provide gift messages with orders, we believe every delivery should be a pleasure to unwrap. All SYRENA orders arrive in the signature SYRENA packaging. Your order will come in a box wrapped luxuriously in tissue paper and finished with ribbon. All swimwear will arrive carefully packaged within a protective SYRENA water resistant bag.
How Do I Place an Order?
Placing an order is easy, simply follow these steps:
- Shop by browsing through any of our product categories and view more detail on each product page.
- Add your chosen size to your shopping bag by clicking on the ‘ADD TO BAG’ button.
- Review the items you have selected by clicking on the ‘MY BAG’. To delete an item from your shopping bag, click on the ‘REMOVE’ button next to the item.
- To finalize your purchases, click ‘CHECKOUT SECURELY’ and follow the instructions.
- If you would prefer to place your order by telephone, you may do so by calling our online Customer Services team , who are on hand to help 24 hours a day, 7 days a week.
How Can I Use the Wish List and Does this Reserve Items?
You can add an item to your wish List by selecting the size, and clicking the ‘Wish List’ icon on individual product pages. Adding an item to your Wish List does not reserve it, but it will create a personal record of your favorite SYRENA pieces. You may share your Wish List with friends or family by email, or on Twitter and Facebook.
How Will I know That My Order Has Been Placed Successfully?
After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted and the item will then be dispatched. You will receive a further email notification once your order is dispatched. Our Customer Service team may be in contact once your order has been placed, as in some cases we may need to verify some details. If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your SYRENA order tracking number.
Can I Amend or Cancel Any of My Order Details?
Unfortunately, once your order has been placed we are unable to change any of the details but may be able to assist you to cancel and replace the order. Please note that we are unable to add an item to an order or combine two orders together in the same shipment. You will be required to cancel your order and place a new one with all the items you wish to purchase; alternatively, you may simply place a new order for the additional item. Please contact Customer Service for further information.
Item Out of Stock?
We would recommend contacting us to inquire for availability as certain styles may still be available. If you need any further assistance, you can let us know what you are looking for by contacting contact@syrenaswimwear.com