Enjoy complimentary ground shipping with any order. Delivery usually takes 4-7 days from the date of purchase. All delivery options available for your order will be always be displayed at checkout.
- Ground Shipping – $0.00 (4-7 business days)
- Express Shipping – $0 (2 business days)
- Overnight Shipping – $35.00 (1 business day)
Order Processing Time
Need something quickly? If you place your order before 2 PM ET Monday to Friday (excluding holidays), we begin processing the same day. If you place it after 2 PM ET, we begin processing the next business day.
Tracking Your Order
As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order online.Follow your package and check the expected delivery date online: ‘Track Your Order’.
Your order will come with a complimentary signature SYRENA gift box, elegantly wrapped in a silk interior. Each swimwear purchase includes a luxurious iconic water resistant swimwear bag. Always store your swimwear in the SYRENA bag provided when not in use for better conservation.
Can I Amend My Delivery Once the Order is Placed?
Depending on the status of your order, we may be able to amend your shipping address. Please contact Customer Services for further information. Please note, once your order has been shipped, we are unable to make any amendments to the address.
Will my Package be Insured and Will I Have to Sign for it?
Your parcel is insured by SYRENA during the time it is in transit and until it is delivered to your chosen delivery address. Signature is required at delivery of any orders over $600 for security purposes. In case nobody is available to sign for the package for three consecutive working days, the courier will leave a notification and a contact number.
Which Carrier Do you Use?
Orders may be shipped with UPS, FedEx or DHL.
Will All Items on My Order be Shipped Together?
Where possible we will ship the items from your order together. This is dependent on stock availability, and items from your order may be shipped from alternative fulfillment locations. Please note if you have purchased a Pre-Order style alongside an available stock item, these pieces will be shipped and delivered separately.
What Should I Do If I Experience an Issue with My Product/Order?
All items are thoroughly inspected by our quality control experts prior to departure. We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, please contact our Customer Services Team with the following information.
• Receipt/order number
• Description of the issue
• Supporting images
You can contact Customer Service by phone or email at 800-532-0267 or firstname.lastname@example.org. Our Customer Services Team will then be in touch to advise the next steps.
We ship to over 200 countries— When selecting the shipping address, use the drop down menu to ensure the country you wish to ship to is available.
Shipping to P.O. Boxes & Military Addresses
Currently, we do not ship to P.O. boxes or APO/FPO military addresses.